Mrs. Crum-Johnson is a senior advisor to PARMA, and a retired Federal government senior executive with extensive experience in delivering the nation’s most important health care programs (Social Security, Medicare, Medicaid, and the State Children’s Health Insurance Program). She was a regional-level executive entrusted with unique and premier national-level health care program responsibilities. Mrs. Crum-Johnson was one of four Regional/Consortium Administrators for CMS (Centers for Medicare and Medicaid Services). Mrs. Crum-Johnson managed CMS programs in 13 States, serving 34 percent of all Medicaid beneficiaries, 30 percent of all Medicare beneficiaries, 35 percent of all providers (doctors, hospitals, nursing homes, home health agencies, etc.) and processing as many as 45 percent of the one billion Medicare claims processed per year. She Managed 360 Federal staff, thousands of State and contractor staff.

Mrs. Crum-Johnson served as both a Regional Administrator (RA) and a Consortium Administrator (CA) she was the principal line officer for all CMS programs in the region/consortium, and was the representative of the Administrator. As one of four CAs in the Nation, she managed CMS programs in 13 States, serving 34 percent of all Medicaid beneficiaries, 30 percent of all Medicare beneficiaries, 35 percent of all providers (doctors, hospitals, nursing homes, home health agencies, etc.) and processing as many as 45 percent of the one billion Medicare claims processed per year. Mrs. Crum-Johnson managed 360 Federal staff, thousands of State and contractor staff, and an administrative budget of $2 million.

Mrs. Crum-Johnson pioneered new approaches to service delivery and management oversight. She has a proven record of innovation in implementing new initiatives. Mrs. Crum-Johnson has demonstrated expertise in crisis management and disaster recovery. Mrs. Crum-Johnson has been recognized as a national leader and proven in both Federal and State efforts to control fraud and abuse in the Medicare and Medicaid programs.

Mrs. Crum-Johnson conducted CMS’ first competitive bidding demonstration (Florida and Texas) involving certain medical supplies and equipment provided to Medicare beneficiaries (oxygen, hospital beds, manual wheel chairs, etc.).She developed operational policies to support the demonstration and personally met with groups of unhappy suppliers to explain the new process. The results showed price reductions of 20 percent, on average. Consequently, The Medicare Modernization Act of 2003 made competitive bidding a permanent part of Medicare.

Mrs. Crum-Johnson orchestrated the approaches and processes used to respond to the devastation caused by multiple hurricanes that hit several States in the Atlanta Region, but primarily Florida. She established an Emergency Response Team whose job it was to be readily accessible and to deal with issues in an expedited manner. Because of Mrs. Crum-Johnson’s leadership medical care to beneficiaries was neither denied nor delayed due to concerns about payment. Headquarters adopted the processes, decisions and interpretations established by Atlanta as the national standard.

Mrs. Crum-Johnson led the Federal regulatory response to the quality of care issue that arose when a young girl died as a result of a transplant error. The error caused the hospital to be in “immediate jeopardy” of losing its Medicare funding, threatening closure. She developed an approach and a press strategy that reflected objectivity and fairness to the hospital, and recognized CMS’ responsibility to protect patient care.

Mrs. Crum-Johnson received a Bachelor of Science degree from Alabama A&M University. She resides in Duluth, Georgia with her husband, Homer Johnson.